Effective 2026-09-25. "We" is GRAM 1 LLC, Oakland, California.
The short version. You bought a tool. It's yours for two phones, on any computer, for as long as you own them, and we'll refund you within 14 days if you haven't used it or it didn't work.
14 days. A full refund if you haven't backed up a phone yet, or if it didn't work for your phone (press Report a problem in the app and send us the reference). Email us (the address is in your Polar order email) from the address you bought with; Polar, our merchant of record, returns the money to your original payment method. Once refunded, the license stops working for the phones it covered at its next check; backups already on your computer stay yours. If you're in the EU or UK, your statutory 14-day right of withdrawal applies as well. Mac App Store purchases are refunded by Apple under Apple's terms.
If you bought Off My Phone on the Mac App Store, you may redeem that purchase once, on this website, for a Windows license under these same terms. This is a courtesy from us, not something sold or delivered by Apple.
We built the app to copy every file and verify each one, and it tells you how many were copied and which ones, if any, failed. Still: the software is provided as is. Keep your phone's own copies until you've confirmed the backup contains what you expect. To the extent the law allows, our liability is limited to what you paid for the license.
Contact · GRAM 1 LLC, Oakland, California, USA. These terms are governed by the laws of California.